A family says they will not return to a bowling alley in Solon after they say a man used a racist remark as his bowler username and the staff at the alley did nothing.

The video (which can be seen above) was taken by a woman who was bowling with her three young nieces Thursday night at RollHouse Entertainment. She says the man shown used the N-word as his username, and when she asked him to take it down, he refused.

The woman claims no staff at the alley approached the man, and her daughter posted this review on the alley's Facebook page (WARNING: Graphic language):

Management at RollHouse did respond, and also offered to further discuss the incident:

However, the family responded once again, saying they were not interested in talking:

WKYC also reached out to the daughter, but she told us her mother would prefer to not discuss the incident.