A Connecticut woman always believed her husband was killed instantly when a plane hit the south tower of the World Trade Center, where he worked on the 84th floor.
Photos: Remembering 9/11
It wasn't until 10 years after his death, that she got a scrap of evidence that changed the story.
"84th floor. West office. 12 people trapped." Those words forever change the script after a decade of sleepless nights for Denise Scott and her daughters.
"I don't like the word closure but you have to have an explanation," Scott says. "You have to have some way of explaining or having an ending. So we all just wrote the same ending and it wasn't correct."
The Scott family always thought the ending came instantly for their father, Randy. He was working on the 84th floor of World Trade Center 2 the morning of Sept. 11, 2001 right when the plane made impact. For them, his final chapter was rewritten after a call from New York's Chief State Medical Examiner in August 2011.
"I don't think I even asked her what was on the note. I think I said I don't want to know until I see it. So, the minute I saw it I knew it was his handwriting."
Found blocks from the fallen towers, this note was a needle in the haystack of debris following the attacks in lower Manhattan. But it was preserved, first by a guard at the Federal Reserve who had it handed to him, and then by the September 11 Memorial and Museum.
A drop of blood provided evidence of its author.
"My youngest one, when I told them about the note said, 'Oh daddy must have been so scared.' I said, 'No, your father was hopeful. They were trying to help each other and to get out.'"
That conversation with her daughters came six months after Denise first was notified of the note's existence. She says there was never a right time to tell them. Knowing it would reopen the wound bringing all the memories and feelings of that day back.
"Everything, and you know, you just relive it over again like it was yesterday. Just like it was yesterday."