UPDATE | Pilot Flying J status, customer rebates

Pilot Flying J updated their status on their rebate education site on Wednesday.

Pilot Flying J gets key legal win

Pilot Flying J faces more lawsuits

Seven Pilot sales executives have entered guilty pleas to mail and wire fraud charges. They are awaiting sentencing.

CEO Jimmy Haslam, owner of the Cleveland Browns, has denied any knowledge of the rebate scheme.

In the update, they discuss the progress they have made on their five-point plan including paying their customers back, their internal audit, the third-party independent auditor review, the external Compliance Advisory and the Independent Special Investigator, according to their spokesperson.

Pilot Flying J wants to provide its customers and team members with an update on its plan and progress regarding the federal investigation and class action settlement.

  • As of December 31, 2013, Pilot Flying J had paid back the vast majority, approximately 95%, of its customers, any potential discrepancy found by our internal auditors plus six percent interest.
  • Our internal auditors continue to work hard to evaluate and re-evaluate our customer accounts. Pilot Flying J is committed to providing its customers with access to their audit results, to answer their questions and help ensure our customers feel comfortable with Pilot Flying J's audit and repayment. We anticipate this process will continue for several more months.
  • Our customers now have the option to have a third-party independent auditor review their records, at no cost to the customer.
  • Pilot Flying J continues to work with its external Compliance Advisory Committee. The committee has met with many of our managers and employees, and continues to review our company policies, procedures and processes. We hope to have recommendations from the Compliance Advisory by the end of the first quarter with full implementations by the middle of 2014.
  • Pilot Flying J continues to cooperate with the Independent Special Investigator.

Pilot Flying J wants to thank its customers for their continued support and loyalty.


To find out more about Facebook commenting please read the
Conversation Guidelines and FAQs

Leave a Comment