Company behind Holiday Inn, several other hotels warns of data breach

Data breach at Holiday Inn hotels

ATLANTA -- The company behind several well-known hotels such as Holiday Inn and Crowne Plaza is warning its customers of a data breach that may compromise credit card information.

InterContinental Hotels Group (IHG), which has corporate offices in both Atlanta and Alpharetta, reports that certain franchisees operating locations in the Americas were alerted to fraudulent charges being made on cards that were previously used at their locations.  The company said that it hired a cyber security firm to look into potential identity theft and found malware at some locations designed to steal information.

The company believes the malware searched for track data which can sometimes include card numbers, expiration dates and internal verification codes.

The hotels so far identified are all in the United States and Puerto Rico, but the company is still investigating other properties in the Americas and will update its look-up tool when the investigation is complete, Neil Hirsch, InterContinental Hotels communications director for the Americas told USA TODAY.

At this point, the breaches appeared to have happened between Sept. 29, 2016 and Dec. 29, 2016. IHG is also offering more information to U.S. residents at 855-330-6367 and for residents outside the U.S. at 800-290-9989 - both from 8 a.m. to 8 p.m. EST on weekdays.

The company also advises consumers check their Equifax, Experian and TransUnion credit scores. A full updated list can be found at the company's website.

In Northeastern Ohio, those locations impacted include:


Holiday Inn Express
Akron Regional Airport Area
898 Arlington Ridge East


Holiday Inn Express
1392 Enterprise Parkway


Holiday Inn
Cleveland-S Independence
6001 Rockside Rd


Holiday Inn Express
Kent State University
1215 Sanctuary View Drive


Holiday Inn
780 Beta Drive

Mayfield Heights

Staybridge Suites
Cleveland/Mayfield Hts/Beachwood
6103 Landerhaven Drive


Holiday Inn Express
5185 Gateway Drive


Holiday Inn
Cleveland Northeast - Mentor
7701 Reynolds Road

Newton Falls

Holiday Inn Express
Lordstown-Newton Falls/Warren
4185 State Route 5


Holiday Inn Express
1515 Cedar Point Drive


Holiday Inn Express
9459 State Route 14


Holiday Inn Express
2417 State Route 60

© 2017 WXIA-TV


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