CLEVELAND - Supervisors and co-workers have expressed concerns about dispatcher Donna Yousef's performance for years, according to her personnel file.

An anonymous e-mailer even predicted "someone is going to get hurt" because of Yousef's inability to keep up with the demands of her job.

Yousef is under investigation by the city for her handling of a 9-1-1 call last week. She failed to pass on information from a caller, who said he saw his neighbor beat someone with a baseball bat and dump the body in the back of a pickup truck.

Here's part of that July 16 call:

Yousef: "Did you get a license plate number?"

Caller: "It's my neighbor. It's a red truck and my neighbor."

Yousef: "Okay, but they're not there. We can't go somewhere where we don't know where they are. If they come back, give us a call."

A 26-year-old Cleveland man has since told police that he beat an intruder, burned his body and disposed of the ashes on his father's property in eastern Denmark Twp., according to an affidavit filed by a Cleveland detective.

John Maruschak, 25, remains missing. Alex Wulff and brother Aaron, 19, have been charged with kidnapping and felonious assault.

Cleveland public safety director Martin Flask said he expects a pre-disciplinary hearing will be held soon to address Yousef's handling of the 9-1-1 call.

Yousef could not be reached for comment.

Her personnel file includes at least a half dozen complaints about her job performance, ranging from her inability to handle her workload to improperly giving out sensitive information to a caller.

One anonymous complaint, sent in what appears to be an internal email dated Sept. 26, 2005, says: "Someone is going to get hurt because she CANNOT keep up, and it is not getting better. I am sorry if it is going to hurt her feelings, but there are lives at stake and that comes before her feelings. I respectfully request that her performance be monitored more closely than a supervisor just looking at her pending queue from a console. PLEASE"

A handwritten note at the bottom of a printout of the e-mail says: "Monitor with weekly updates and every situation is an opportunity to train."

A month earlier, a supervisor's evaluation said Yousef had a backlog of 25-30 incidents. The evaluation also noted she "never asks for assistance, and even when you ask her if she needs help, Donna always says no."

A handwritten note at the bottom advises someone to continue to monitor her.

Yousef was not disciplined either time. Nor was she ever disciplined for any of the other complaints against her--despite two recommendations to her supervisor to do so.

Longtime Cleveland councilman Mike Polensek, who sits on council's public safety committee, questions why she never was punished after these complaints.

"I find it troubling if someone is not performing their job,'' he said.

Yousef has been a dispatcher since December 2004. She earned $39,000 last year. On her job application, she wrote that she had "DUIs in her history" but did not give specifics.

Cleveland municipal court records show her license was suspended in 1998 for drunken driving.