AKRON -- A slew of attorneys are available to answer questions from residents who may be concerned about their information being compromised during last week's cyber attack on the city's website.
City officials say the attorneys will be able to look up whether citizens are on the list of people whose information was stolen.
Those impacted will then be instructed on how to secure their accounts and credit.
The following community centers will have help available from 10 a.m. until 3 p.m. on Tuesday and Wednesday:
- Lawton Street Community Center, 1225 Lawton Street
- Patterson Park Community Center, 800 Patterson Avenue
- Firestone Park Community Center, 1480 Girard Street
- Kenmore Community Center, 880 Kenmore Boulevard
- Ellet Community Center, 2449 Wedgewood Drive
- Reservoir Park Community Center, 1735 Hillside Terrace
In addition, city officials are boosting staffing levels to help answer the "deluge of 311 calls" the city has encountered.
"We are treating this cyber attack as we would any other attack on the city and its residents," Mayor Don Plusquellic says."Although we already had extra people manning the 311 phone lines, we are significantly expanding our staffing in the hopes that everyone can get through easily.We are also providing help at our community centers for those people who want to sit down and talk with someone.At this point, we are doing everything we to keep our citizens informed, and we are trying to help them prevent misuse of their sensitive information."
In the cyber attack, the city of Akron's computer network was infiltrated despite protection systems and firewalls.
City officials say they are working with the FBI to determine how the site was accessed and to determine the full extent of the hacked information.
The city of Akron filed a police incident report, # 13-011564, which is available at www.akronohio.gov. Citizens can access this report for use with banking institutions, credit agencies, and to keep on file.
Also the stolen information has been removed from the public website as of Saturday, May 18, 2013.
The City and the FBI continues to monitor and investigate whether the information is elsewhere.
The city has already contacted some individuals by e-mail and reverse alert phone calls. All those affected will receive a letter by mail informing them that their information was compromised.
To find out whether your information was compromised, you should call 311 (330-375-2311 from a mobile phone), call the city's income tax office at 330-375-2290 or visit one of the community centers listed above between 10 a.m. and 3 p.m. Tuesday or Wednesday to talk to an attorney.
If you are on the list of individuals whose information was released, the FBI recommends that at this point, you monitor all your financial accounts very carefully until we have more information.