PAINESVILLE -- After the Regional Income Tax Agency found itself overloaded in the days leading up to the filing deadline, new measures were put in place.
RITA officials say the agency responded with "increases in Internet bandwidth and phone coverage, which has improved the taxpayers' access."
Since midnight Wednesday, it's reported that approximately 10,000 tax forms were filed electronically.
It's also estimated that more than 200 phone calls have been answered every hour with more than 100 taxpayers served hourly in person at RITA offices.
Due to the issues, officials announced Tuesday that the filing deadline was extended until midnight Monday, April 21.