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Cleveland Metroparks Zoo puts 'Cruise the Zoo' reservations temporarily on hold

'We received record visits to our webpage and ticketing platform today which caused continued issues for guests attempting to purchase tickets throughout the day.'
Credit: 3News

CLEVELAND — The same day the Cleveland Metroparks Zoo announced online tickets and reservations could be purchased for a first-of-its-kind experience known as “Cruise the Zoo"—the home to wildlife—learning and fun temporarily put things on hold.

In an announcement on their official Twitter account, the zoo said, "Due to demand and online ticketing issues, Cruise the Zoo reservations are temporarily on hold. We received record visits to our webpage and ticketing platform today which caused continued issues for guests attempting to purchase tickets throughout the day."

The @clemetzoo Twitter account continued with, "As we work to address the issues, we have decided to take ticket sales temporarily offline. If you were unable to purchase tickets today, we apologize for your frustration. The event is not sold out and tickets for additional Cruise the Zoo dates (5/21-5/24 & 5/27-31) will be available soon once all issues are resolved. All tickets already sold will remain valid. Stay tuned to our social media pages for updates. Thank you for your patience and support of the Zoo during this time!"

The event is expected to offers guests the opportunity to explore the zoo and visit the animals from the safety of their own vehicle. 

The Cleveland Metroparks Zoo originally announced that the "Cruise the Zoo" event would allow guests to "see many of the zoo’s animals including tigers, grizzly bears, snow leopards, takin, reindeer, lions and kangaroos. Cleveland Metroparks Zoo employees will help guide families along the specified route that will also feature animal ambassador experiences.” 

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