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Supply chain issues impacting businesses in Northeast Ohio

One local pizzeria says important ingredients that keep customers coming back for more are out of stock or are not delivering.

CLEVELAND — Supply chain issues impacting business across the world are being felt here in Northeast Ohio.

Some restaurants say their ingredients aren't coming in, which is not only hurting what brings customers back-- the product-- but is costing them more money too.

"I’m a hometown girl, here,” Ann Reichle, the owner of Angelina's Pizza, said.

The number of customers coming in for a pie at Angelina's Pizza remains steady, but so does the list of supply issues.

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“Friday got here, and our cheese didn't ship, pizza sauce, sporadic right now,” Reichle said. “Our nice dinner napkins that we've used forever, I can't get my hands on them. There just aren't any.”

A big cause for concern: main ingredients she can’t get her hands on that keep the customers coming.

“it is the second most popular used topping on our pizza,” Reichle said. “Our favorite sausage that we use, they have shut down the line because there are not enough people in the plant to run that line.”

The supply chain issue goes well beyond the ingredients that go on her beloved pizzas. Reichle said she can't even order some of the boxes that are used for takeout, which is most popular right now with the shop’s marketing on the front.

“To a box out like this, to me, I lose a lot of value with this,” Reichle said. “The next shipment from the manufacturer is the end of November and there are none coming.”

“We are seeing the same problem right now on a global scale,” says Juscelino Colares, business law professor at Case Western Reserve University.

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According to Colares, the quick return of demand as people come of out isolation has shocked a supply chain that was already lean, which will ultimately impact customers wallets

“it takes a while for all these factories to come alive,” says Colares. “There's all kinds of pressures on manufacturers right now. When demand goes up and supply doesn't follow, prices go up. The new normal will only come next year."

“Do you think the majority of businesses will be able to survive that?” 3News Reporter Marisa Saenz asked.

“Yes, absolutely. Because again, demand is strong,” Colares said.

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Editor's note: the video in the player above is from a previously published, unrelated story.