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Cuyahoga County Public Library shifts to pick-up only service due to COVID-19 surge

Customers may continue to request materials online or by calling their local branch, using either curbside or drive-thru pickup.

CLEVELAND — The Cuyahoga County Public Library has announced that due to the spike in COVID-19 cases and the county's stay-at-home advisory, it will revert to curbside/drive-thru service only starting on Thursday, November 19.

Public access to the county's 27 branches will not be available. 

"We prioritize the health and safety of our staff and residents and want to do everything in our power to slow the spread of the coronavirus," the library wrote in a letter to cardholders on Wednesday night. 

Those who wish to use the system's drive-through window service do not need to schedule a specific pick up time. You should bring your library card or have the library card number associated with the hold in order to pick up material. It is recommended that you arrive at a drive-through location at least 15 minutes before closing to ensure staff will be available to assist you.

Drive-through window service is available at the following 11 locations:

  • Beachwood Branch 
  • Garfield Heights Branch 
  • Mayfield Branch 
  • Middleburg Heights Branch 
  • North Royalton Branch 
  • Olmsted Falls Branch 
  • Orange Branch 
  • Parma Branch
  • Parma-Snow Branch 
  • South Euclid-Lyndhurst Branch 
  • Warrensville Heights Branch 

Curbside service is available at 16 branches county-wide. Customers will be notified when items placed on hold are available to schedule a pickup time. Customers should bring their library card (or have the library card number associated with the hold) and call the branch when they arrive in the parking lot for their scheduled pick up. Staff will then check out the materials and deliver them to your car.

  • Bay Village Branch
  • Beachwood Branch 
  • Berea Branch 
  • Brecksville Branch 
  • Brook Park Branch 
  • Brooklyn Branch 
  • Chagrin Falls Branch 
  • Fairview Park Branch 
  • Gates Mills Branch 
  • Independence Branch 
  • Maple Heights Branch 
  • North Olmsted Branch 
  • Parma Heights Branch 
  • Richmond Heights Branch
  • Solon Branch  
  • Southeast Branch 
  • Strongsville Branch

Customers may continue to request materials online or by calling their local branch. Materials already on hold will be available for pick-up either through a drive-through window or curbside service during regular open hours: 

  • Monday – Thursday / 9:00 a.m. – 9:00 p.m. 
  • Friday & Saturday / 9:00 a.m. – 5:30 p.m. 
  • Sunday / 1:00 – 5:00 p.m.

Customers in need of printing or faxing service may contact their local branch for assistance.

"As residents throughout Cuyahoga County band together to fight this pandemic, we want to continue to supply you with the library materials you want and need," the library added in its letter. 

Editor's Note: The below video aired on November 4, 2020