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University Hospitals fertility clinic malfunction blamed on human error

An investigation has also uncovered a history of malfunctions from the same tank manufacturer.

CLEVELAND -- New details are emerging in the situation surrounding the University Hospitals fertility clinic malfunction.

NBC News revealed Tuesday morning on Today that a remote alarm system on the tank had been shut off, which would have alerted to staff of temperature changes.

It’s unknown who turned off the alarm.

Additionally, the number of impacted eggs and embryos is now at 4,000, which is double the original report, according to NBC News.

Exclusive new details reveal over 4,000 frozen eggs and embryos lost at Cleveland fertility center, @tvkatesnow reports https://t.co/hfhZz5gT88 pic.twitter.com/rCPo8QYOX0

— TODAY (@TODAYshow) March 27, 2018

An investigation has also uncovered a history of malfunctions from the same tank manufacturer, with 21 incidents reported in the United Kingdom.

UH CEO Tom Zenty posted the following message on Facebook at noon Tuesday:

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