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Heights Hillcrest Communications Center dispatcher helps woman give birth over the phone

Dispatcher Tyler Cantonwine earned his 'Stork Pin,' reserved for those who successfully aid in the delivery of a baby
Credit: Facebook

CLEVELAND — It's a boy!

Heights Hillcrest Communications Center announced in a Facebook post that one of their dispatchers guided a woman through childbirth over the phone.

According to the post, the call came in at approximately 4:43 p.m. on Saturday, November 28th, and told the dispatcher that a woman in the home was in active labor.

RELATED: Richmond Heights police officer delivers baby while on duty

Dispatcher Tyler Cantonwine wasted no time and began his Emergency Medical Dispatch (EMD) training to guide the woman through the birth of the child. It is a good thing Dispatcher Cantonwine got right to work, because within one minute of answering the call, the caller advised that the baby was fully out and sounds of a newborn baby crying were heard over the phone.

Dispatcher Cantonwine had only been on the job for nine months and "handled this call like a true veteran dispatcher," the Facebook post reads. He was awarded the Heights Hillscrest "Stork Pin," an award reserved specifically for dispatchers who successfully aid in the delivery of a baby.

Credit: Heights Hillcrest Communications Center

This is only the second "Stork Pin" to be awarded since the inception of the Heights Hillcrest Communications Center in November 2017.

Congratulations, Dispatcher Cantonwine! Well done. 

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Editor's Note: The following story aired on December 1, 2020